Returns & Exchanges

Our hassle-free return policy

14-Day Return Policy

We offer a 14-day return policy from the date of delivery. Items must be unused, in original condition, and with all tags attached.

How to Return

  1. Contact our customer service at returns@lakrem.ch
  2. We'll email you a prepaid return label
  3. Pack your item securely in the original packaging
  4. Attach the return label and drop at any Swiss Post location

Return Conditions

  • Items must be in new, unused condition
  • Original tags must be attached
  • Packaging must be undamaged
  • Returns must be initiated within 14 days

Note: Custom duties and taxes are non-refundable. Return shipping is free within Switzerland.

Exchanges

To exchange an item for a different size or color:

  1. Contact our customer service within 14 days of delivery
  2. Return the original item following our return process
  3. Once received, we'll ship your new item

Exchanges are subject to product availability.