Frequently Asked Questions
Find answers to common questions about our luxury bags
Products & Sourcing
Are your bags authentic luxury products?
Yes, absolutely. Lakrem delivers authentic luxury bags directly to Swiss doorsteps. We partner with strategically located warehouses across Italy to offer meticulously curated collections that blend timeless craftsmanship with modern elegance.
Where are the bags shipped from?
All orders ship directly from our warehouse partners via Swiss Post. This allows us to maintain the highest quality standards while ensuring efficient delivery to Switzerland.
Import & Customs
Are customs fees included in the price?
Yes, all customs duties, import taxes, and Swiss VAT are fully included in your purchase price. Lakrem handles all customs clearance through Swiss Post - you'll never receive surprise fees or paperwork.
How does the customs process work?
As your declared importer of record, Lakrem manages the entire process:
- Swiss Post handles customs clearance using our UID (CHE-252.633.188)
- All duties and 8.1% Swiss VAT are prepaid by us
- Goods clear customs before final delivery to you