icon FAQs – www.lakrem.ch


I just placed an order, when will it be shipped?
We try our best to ship items as quickly as possible. Please allow 2-7 days production time for your order to ship, average shipping times are 3-14 days.
Tracking numbers will be updated after your order has been SHIPPED.
I am not satisfied with my order, can it be returned?
We offer a 100% money back guarantee. You must send it back at your own expense. Once we have received the product, we will give you a full refund of your original purchase. Please write your name and order number on the returned packages.
Please note: if your package is in transit, you must wait for it to arrive and ship it back before you can receive a refund.
Can I cancel my order?
You can cancel your order without incurring any costs! You must cancel your order before it ships. If the item has already been dispatched, please use our easy return system for a full refund.
I entered an incorrect address, what should I do now?
If you entered an incorrect address, simply notify us by email at: info@lakrem.store.
If the address provided is incorrect, we can change the address to the correct address within 24 hours.
How long does shipping take?
Shipping times will vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is 3-21 business days.(World average time)
I have a question that hasn't been answered, can you please help me?
Yes, of course! We're here to help!
Please email us at info@lakrem.store and we'll be happy to help.
We receive a large number of emails. If you would like a prompt reply, please include your order number and state the problem clearly, thank you.